Refurbish your Mason device
This guide will walk you through a refurbish, an action that wipes all data from your Mason device and restores it to its original state, prior to provisioning.
The Mason Platform only supports refurbishing one device at a time. If you need to refurbish multiple devices, you can follow this process for each one individually
After you refurbish, you will be unable to use the Mason platform to communicate with the device until you
provisionit again. Make sure you have physical access to the device prior to a refurbish.
Backup any important application-specific settings or data externally, prior to wiping your device.
Device idenfitierfor the device you are attempting to refurbish -
In Controller, search for the device using one of its identifiers, and click on the
serialcell in the Devices table to open the Device details page
if you know your Device's UUID, you can link directly to the device details page using the following URL
On the Device details page, locate the
actionbutton, and select the option
more commandsmodal should appear, select the
REFURBISHcommand in the modal
After confirming the command, you can click the
Send commandbutton to send the
REFURBISHcommand to the device
Once your device is connected to the internet, it should perform the refurbish
- Contact us at email@example.com